JUMP DESKTOP VIEWER NOT SIGNING IN HOW TO

MacOS 13 or later: Open up System Preferences -> Displays -> click Advanced button -> turn on the option Prevent automatic sleeping on power adapter when the display is off MacOS 12 or earlier: open up the Energy Saver options and make sure it's set to never go to sleep in the Power Adapter section. Once you've enabled the settings be sure to test your configuration.įor reliable remote access we generally recommend setting your computer to not go to sleep. Open up the Power Management options and make sure Wake on Magic Packet or Wake On LAN is enabled. Right click your network adapter and click Properties. On Windows: Open Device Manager -> Network Adapters. Make sure Wake for Network Access is enabled. On Mac: Open System Preferences -> Energy Saver.

JUMP DESKTOP VIEWER NOT SIGNING IN HOW TO

How To Configure Wake For Network Access:

If you're connecting to a laptop, make sure it's connected to a power source.

not from the same network), then make sure there's at-least one computer on the same network that's turned on and running Jump Desktop Connect with your account.

If you're connecting from the internet (i.e.

Make sure your computer is configured to wake up on network access (see below).

Here's what you need to do to make sure your computer wakes up when you connect: When initiating a remote connection, Jump will try to wake up your computer if it's offline. Jump Desktop now supports wake-on-lan (WOL) for automatic connections.

Jump desktop viewer not signing in